If you experience a maintenance problem, please understand that we categorise problems into urgent and non urgent repairs. The time scales in which we undertake to repair your problem, relate to how urgent the repair is.
URGENT REPAIRS: These will be a priority and will be dealt with within 48 hours, parts permitting

Gas leak, water leak, loss of electricity, no heating or hot water, anything which will cause significant further damage to the property.

NON URGENT REPAIRS: These will be dealt with within 7 days, parts permitting.

Broken oven or hob, broken washing machine, broken fridge and/or freezer

MINOR REPAIRS:

Minor repairs such as damaged furniture, loose cupboard door handles and broken light pulls are classed as minor repairs, and will be dealt with within 28 days.

Tenants are responsible for the following:
 
• Replacing light bulbs (except fluorescent tubes or sealed light fittings).
• unblocking sinks and drains
• the cost of replacing broken windows (unless caused by vandalism that has been reported to the police)
• resetting "trip" switches
• other minor items such as re-lighting pilot lights on boilers
• If you have outside drains with an exposed drain cover (which can get cluttered and blocked with dead leaves), it is your responsibility to make sure that the grill is cleaned regularly so that water does not overflow into the yard or garden.

Please email repairs@avtar.co.uk to report a repair or complete our online form.

In case of emergency please call the office on:
Tel: 0113 274 5111
Or refer to the emergency contact details provided in your welcome pack.